17453 Jefferson Davis HighwayDumfries, VA 22728
7:00 AM - 7:00 PM M-Th7:00 AM - 4:30 PM Fri
If you have any questions, please read the below Frequently Asked Questions. If there is something that you still need answered, please contact our Front Office and we will be happy to assist you.
Q. What do I need to bring with me to my first appointment?
A. Please make sure to bring your physical therapy referral, your ID, and your insurance card. If you have had any imaging (X-Ray, MRI, etc.) please bring the disc or report with you. This will greatly assist our therapists in setting up an appropriate plan of care.
Q. What kind of clothing should I wear?
A. This can vary depending on your injury. Please wear clothes that you feel comfortable exercising in and wearing. However, if possible, please make sure that the body part the therapist will be working on is able to be seen.
Q. When is my copay due?
A. Your copay is due at the beginning of your appointment. If you need to make special arrangements, please let our Front Desk know before starting your treatment.
Q. My insurance does not have a copay, it has coinsurance. How does this work at Coach House Physical Therapy?
A. Coinsurance is very common. Since we are not sure exactly how much your portion of the bill will be, we will advise you what your balance is when we know.
Q. Do you submit the claim for me?
A. Yes. It is our pleasure to submit the claim for you. We do submit them electronically when available to give you the quickest turnaround possible.
Q. I have had an auto accident. Will you be able to treat me?
A. We are sorry to hear about your auto accident. We will be happy to treat you. If any insurance other than your health insurance is involved, please let us know as soon as possible. Also, if you have an attorney, we will need their contact information as soon as possible as well.